1        Data/Internet Privacy Policy

1.1         The Dog Den Limited is a registered company, located in New Zealand. Our website address is https://www.thedogden.co.nz. The Dog Den Limited Data Privacy Notice Updated 1 October 2019.

1.2        Here, you can find out how we safeguard your information and how we use it to improve our products and services for the benefit of all our customers and website users.
1.2.1        The nature of our business means that, from time to time, we’ll require some personal details from our customers and website users.
1.2.2       The data we collect could just be a name and an email address, but depending on your level of engagement with The Dog Den, it could be much more than that.
1.2.3       The personal information you’ve shared with us, along with data on how you use our websites – what you search for and what preferences you select, for example – help us to better understand our customers as a group and as individuals. This, in turn, helps us to provide a range of products and services that meet your needs.

1.3        We reserve the right, at our discretion, to modify or remove portions of this Data/Internet Privacy Policy at any time. This Data/Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party web sites that may be linked to the website.

1.4       How we protect your data
1.4.1       When you share your personal information with any company, you have a right to expect that information to be treated with total confidentiality.
1.4.2       Your privacy is extremely important to us. We’re committed to protecting any personal information you’ve given us, and we comply with all relevant data protection laws.
1.4.3       This means that:
- we take full responsibility for the information we hold about you
- we will protect your privacy at all times
- we will never sell your personal information
1.4.4      Whether you’ve supplied your personal details online, by phone or text, by email or in a letter, we will never use them without a lawful reason to do so. We’ll use them for the purposes for which they were initially requested and as fully explained in this Privacy and Cookie Policy below.
1.4.5       These explain how your personal data is being managed and safeguarded by us, including:
- what information we collect about you
- how we collect and use this information
- how we safeguard the information you’ve provided
- your rights in relation to the information we hold about you
- how to report abuse
1.4.6       We know that you care how your personal information is used and we appreciate that you trust us to do that carefully and sensibly.
1.4.7       This Privacy Notice is designed to help you understand how we (The Dog Den Limited) collect and use your personal information. We want you to make informed decisions when using our websites and any features on them, including any registration and e-commerce services.
1.4.8      This Privacy Notice applies to all the pages on our sites linking to this Privacy Notice and any features of them and any e-commerce and purchasing which requires registration on our sites. However, it won’t apply to any third-party sites which are linked to our sites.
1.4.9       We recommend that you read the privacy notice of any such sites that you visit as we are not responsible for them.
1.4.10    When we refer to our website or sites, we mean any of our websites or applications from which you have accessed this Privacy Notice.
1.4.11     We have included full details of who we are at the start of this Privacy Notice.

1.5        Disclaimer
1.5.1        The information contained in this website is presented for your general information and use only. While we endeavour to keep the information up to date and accurate, we provide no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found on this website for any particular purpose. Your use of, or reliance on, these is at your own risk and it will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.5.2       While we will make every effort to keep this website up and running smoothly, we cannot take responsibility for, or be liable for any temporary lack of availability of the website that occurs for technical reasons beyond our control.

1.6        Indemnity
1.6.1        You agree at all times to indemnify, defend and hold harmless The Dog Den Limited, its agents, suppliers, affiliates and their respective directors and employees against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by The Dog Den Limited directly or indirectly in respect of:
- any information or other content you provide on or through this website or which is sent to The Dog Den Limited by e-mail or other correspondence; or
- your use or misuse of the Content or this website, including without limitation infringement claims.

1.7        Governing law and disputes
1.7.1        The Dog Den Limited is physically located in New Zealand. This Agreement will be governed by the laws of New Zealand. You acknowledge that any dispute concerning or arising from your use of this website will be subject to the laws of New Zealand and you submit to the jurisdiction of the courts of New Zealand.

1.8        FAQs
1.8.1        What information does The Dog Den collect about me? Personal information that we collect may include your name, contact details (phone numbers, email address and addresses), images supplied by you, dog information, credit card or billing information, shopping selections and data about the pages you visit and your other activity on our site, as well as any other personal information relating to you that you supply to us.
1.8.2       Information we collect in order to provide a responsive and efficient service to our customers, The Dog Den Limited collects information about visitors to its website, including address, email address, and phone number from those who register, create profiles on the site, or order products or services.
1.8.3       When you visit pages on our site, we automatically record information from your browser, including your IP address, The Dog Den Limited cookie information, and pages that you request.
1.8.4      When you register on our site, enter account profiling information, or order products and services, our automated forms prompt you to enter personal information such as name, email address, and telephone contact details, and The Dog Den Account profile, billing and delivery details screens allow you to enter additional information, including further addresses and your company’s name. We also collect information concerning your transactions with us and your use of our products and services.
1.8.5       How does The Dog Den collect my personal information?
We collect your information in two ways:
- Personal information you choose to disclose. You may, for example, provide us with your information when you post something on our site, when you contact us (online or offline) or when you order goods or services from us.
- Information collected by us when you interact with our site, or when you open our email communications. We use cookies (a small piece of computer code that we store for a period of time on your computer or mobile device) and other similar technologies to collect this information. To find out more, please see our Cookie Policy.
1.8.6       We will inform you prior to collecting your personal information what it is for. We will explain the consequences of not providing voluntary personal information.
1.8.7       In a separate automatic operation, the web server will collect your IP address and browser type and details of the website, application or email communication you came from before entering our site. This information is used to:
- work out how many times our site has been visited
- record which parts of our site have been visited so we can improve the content and layout of the site
- understand the effectiveness of our email communications
1.8.8       This tracking data is done by a third party in an anonymised form for uses in connection with our site.
1.8.9       For how long will The Dog Den keep my personal information? We will keep your personal information only for as long as necessary to fulfil the purposes for which we are processing your personal information unless the law permits or requires longer. For example, we might need to keep your personal data for quality assurance of the service we have provided, or we might need to keep it to defend future legal claims.
1.8.10    Email marketing and opt-out We will not send you marketing emails if you have opted out of receiving them. Any marketing emails we send you will include an unsubscribe link at the end of the email.
1.8.11     How does The Dog Den keep my personal information safe? We seek to protect the safety of all your personal information by implementing appropriate technical and organisational measures. For example, provided your browser accepts HTTPS (Hyper Text Transfer Protocol) Secure encryption, we seek to protect your payment information against unauthorised access through a secure server. Where we use third parties to process personal information, we require them to ensure the safety of your information.
1.8.12    Any personal information that you voluntarily post on a public area of our site, such as a bulletin board or discussion forum, or an interactive area requiring registration and/or subscription, may be collected and used by others. Please be careful what personal information you disclose in this way. You understand that we cannot control the actions of other users.
1.8.13    Will The Dog Den share my information with anyone else? We will never sell your personal information. We may disclose and share your personal information:
- our service providers (including, for example payment processors, distributors/agents of our products, suppliers who develop or host our sites)
- third-party search engines that may index user profile pages and usernames as part of the URL of the user profile page by default if required or permitted by law
- relevant third parties if we reasonably believe you may be in breach of the law (for example, if you have posted defamatory content on our sites) or if required to do so in accordance with applicable law.
1.8.14    What if I am under 16 years old? If you are under 16, please be sure to read this Privacy Notice with your parent or guardian and ask them questions about anything you don’t understand.
1.8.15    Misuse of personal information Any improper collection or misuse of personal information is in violation of this Privacy Notice and of our Legal Notice or terms of use. Please report it by contacting our office.

You agree not to misuse any personal information available on our sites or to gather it or use robots or other automated scripts, codes or functionalities to do so.

We may immediately suspend or terminate your access to our site without notice if we become aware that you are in breach of applicable terms and conditions of use or of this Privacy Notice.

1.8.16    Controlling your information you may check, correct, update or alter any personal information that we hold on you in the following ways:
- by altering your own Account profile information using your login and password;
- by contacting us directly with reasonable proof of identity, to request changes to, or ask about the information we hold on you, or to ask for your Profile and Account to be changed or deleted
- by requesting your personal information via our online form (logged in users only). We will collect the data from all our sources and send it to you for your records.

Changes to this Privacy Notice
We may update this Privacy Notice from time to time. We will always include the date of a new version so that you know when there has been a change.

2      Cookie Policy

2.1        What are cookies? As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer or mobile device while you are browsing, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However, this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

2.2       How we use cookies We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them in case they are used to provide a service that you use.

2.3       Disabling cookies You can prevent the setting of cookies by adjusting the settings on your browser (see the list below). Be aware that disabling cookies will reduce the functionality of this and many other websites that you visit so that some features may not work. Therefore it is recommended that you do not disable cookies.

2.4       Third party cookies In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages you visit so that we can continue to produce engaging content and improve how our website works.

For more information on Google Analytics cookies, see the official Google Analytics page.

By using our site you agree that we may place these types of cookies on your device.

2.5       Third party websites and social networks If you click on a hyperlink from our site to any third party websites (e.g. if you ‘share’ content from The Dog Dens website with friends or colleagues through social networks), you may be sent cookies from these third party websites. Third party websites will have their own privacy and cookie policies which The Dog Den cannot control. Please check the third-party websites for more information about their cookies and how to manage them.

More information

We hope that has clarified things for you. As was previously mentioned, if you aren’t sure whether you need a particular feature or function it’s usually safer to leave cookies enabled in case disabling them does interact with one of the features you use on our site.

For more information, please contact us via the contact form.