The Dog Den Essentials

Day Care

  • New guests are encouraged to arrive before 8am on their first few visits to give them time to adjust to day care and group play, before the fun begins with the rest of their friends . We also require trial dogs to be checked in no later than 9am (unless by prior arrangement).
  • Payment for day care is to be paid in advance, using one of our concession cards or when paying a day at a time on the day by cash, eftpos or credit card.
  • Bookings are to be made 24 hours in advance for day care and are subject to availability - exceptions will be made for quiet days.
  • You must give a minimum of 24 hours notice for cancellations of your day care booking . A 50% cancellation fee will be charged if less than 24 hours notice is given .
  • A 100% fee will be charged for “no shows”.
  • Hours of operation are 6:30am-6:30pm on Mondays to Fridays, and 8am-4pm Saturdays and Sundays . Closed on public holidays.
  • Late fees will be charged at $10 for every 10 minutes with a maximum of $30 payable on arrival unless arrangements for a late pickup have been made in advance. If later than 30 minutes late your dog may be kenneled overnight at owners expense.
  • As per industry standard, dogs from the same household will be placed into different play areas.

Boarding

  • Bookings are to be made 48 hours in advance for boarding and are subject to availability.
  • You must give a minimum of 48 hours notice for cancellations of your boarding booking . A 50% cancellation fee will be charged if less than 48 hours notice is given .
  • A 100% fee will be charged for “no shows”.
  • We are open to the public,  6:30am-6:30pm on Mondays to Fridays. (Closed Christmas Day through to 2 January inclusive, Good Friday to Easter Sunday inclusive – subject to change).
  • If your dog is boarding overnight, the dog will be required to spend a full day in day care on the day of check in.
  • ·Boarding is limited to a maximum of six (6) consecutive nights at THE DOG DEN.

Vaccinations

  • All dogs must remain current and up-to-date with vaccinations including DHPP (Distemper, hepatitis, parainfluenza, parvovirus), Leptospirosis and Bordatella (kennel cough)
  • Owners must bring in proof of annual booster vaccinations each year
  • We accept puppies that are 12 weeks or older and once they are 7 days out of their vaccination period.

Health

  • THE DOG DEN requires all dogs to be de-sexed by 7 months of age
  • Please advise THE DOG DEN if your dog has had diahorrea, vomiting, coughing or any other sickness 24 hours before they attend day care
  •  If your dog has been housed in boarding kennels or attends another dog daycare centre your dog must not attend day care for at least 7 days to prevent the possible spread of infections such as canine cough
  • If your dog contracts kennel cough at any point in time there is a 10 day stand down period after the dog has finished its antibiotics and symptoms have subsided.
  • It is important to keep us informed regarding your dog’s health such as wounds, scratches, scrapes or injuries.
  • Please inform us regarding your dogs health, including wounds, scratches, scrapes and/or injuries. Throughout the course of the day our staff will be checking the health of your dogs in our care, so it is essential we are informed about anything out of the ordinary.
  • Any dog who has had an anaesthetic and or sedation cannot attend day care until 48 hours after the drugs were administered
  • If your dog is fed in the morning please make sure to feed them 1 hour before attending day care to give them a chance to digest their breakfast before exercise. This is to prevent vomiting their food up and to prevent other potential problems such as gastric torsion (bloat)